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1

A Reexamination of the Determinants of Consumer Satisfaction

Richard A. Spreng, Scott B. MacKenzie and Richard W. Olshavsky

Journal:

Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 2.71 MB

english, 1996

2

Modeling the determinants of customer satisfaction for business-to-business professional services

Paul G. Patterson, Lester W. Johnson, Richard A. Spreng

Journal:

Journal of the Academy of Marketing Science

Year:

1997

Language:

english

File:

PDF, 1.47 MB

english, 1997

3

A Reexamination of the Determinants of Consumer Satisfaction

Spreng, Richard A., MacKenzie, Scott B., Olshavsky, Richard W.

Journal:

Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 2.27 MB

english, 1996

4

An empirical examination of a model of perceived service quality and satisfaction

Richard A. Spreng, Robert D. Mackoy

Journal:

Journal of Retailing

Year:

1996

Language:

english

File:

PDF, 1020 KB

english, 1996

5

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

Patterson, Paul G., Spreng, Richard A.

Journal:

International Journal of Service Industry Management

Year:

1997

Language:

english

File:

PDF, 259 KB

english, 1997

6

Service recovery: Impact on satisfaction and intentions

Spreng, Richard A., Harrell, Gilbert D., Mackoy, Robert D.

Journal:

Journal of Services Marketing

Year:

1995

Language:

english

File:

PDF, 31 KB

english, 1995

7

A proposed model of external consumer information search

Jeffrey B. Schmidt, Richard A. Spreng

Journal:

Journal of the Academy of Marketing Science

Year:

1996

Language:

english

File:

PDF, 1.21 MB

english, 1996

8

An exploratory study of the innovation evaluation process

Richard W. Olshavsky, Richard A. Spreng

Journal:

Journal of Product Innovation Management

Year:

1996

Language:

english

File:

PDF, 2.13 MB

english, 1996

9

International Consumer Behavior: Its Impact on Marketing Strategy Developmentby A. Coskun Samli

Review by: Richard A. Spreng

Journal:

Journal of International Marketing

Year:

1995

Language:

english

File:

PDF, 494 KB

english, 1995

10

A Test of Alternative Measures of Disconfirmation

Richard A. Spreng, Thomas J. Page Jr.

Journal:

Decision Sciences

Year:

2003

Language:

english

File:

PDF, 174 KB

english, 2003

11

A desires congruency model of consumer satisfaction

Richard A. Spreng, Richard W. Olshavsky

Journal:

Journal of the Academy of Marketing Science

Year:

1993

Language:

english

File:

PDF, 950 KB

english, 1993

12

The impact on satisfaction of managing attribute expectations: should performance claims be understated or overstated?

Richard A Spreng, Cornelia Dröge

Journal:

Journal of Retailing and Consumer Services

Year:

2001

Language:

english

File:

PDF, 240 KB

english, 2001

13

How Does Motivation Moderate the Impact of Central and Peripheral Processing on Brand Attitudes and Intentions?

Scott B. Mackenzie and Richard A. Spreng

Journal:

Journal of Consumer Research

Year:

1992

Language:

english

File:

PDF, 359 KB

english, 1992

14

Understanding the Role of Language in Conflict

Donohue, William A., Hao, Qi, Spreng, Richard, Owen, Charles

Journal:

American Behavioral Scientist

Year:

2019

Language:

english

File:

PDF, 910 KB

english, 2019

15

Traumatic extra-axial hemorrhage: Correlation of postmortem MSCT, MRI, and forensic-pathological findings

Javier Añon, Luca Remonda, Adrian Spreng, Eva Scheurer, Gerhard Schroth, Chris Boesch, Michael Thali, Richard Dirnhofer, Kathrin Yen

Journal:

Journal of Magnetic Resonance Imaging

Year:

2008

Language:

english

File:

PDF, 1.15 MB

english, 2008

16

The impact of confidence in expectations on consumer satisfaction

Richard A. Spreng, Thomas J. Page Jr.

Journal:

Psychology and Marketing

Year:

2001

Language:

english

File:

PDF, 127 KB

english, 2001

17

Cross-national development and validation of an international business measurement scale: the COISCALE

Gary A. Knight, Richard A. Spreng, Attila Yaprak

Journal:

International Business Review

Year:

2003

Language:

english

File:

PDF, 158 KB

english, 2003

18

Society for Linguistic Anthropology : Useful Addresses

Elizabeth Spreng, Richard J Senghas, Cyndi Dunn

Journal:

Anthropology News

Year:

2000

Language:

english

File:

PDF, 192 KB

english, 2000

19

Society for Linguistic Anthropology : Paradoxes of Public Silence

Elizabeth Spreng, Richard J Senghas, Cyndi Dunn

Journal:

Anthropology News

Year:

2000

Language:

english

File:

PDF, 192 KB

english, 2000

20

An Exploratory Study of the Innovation Evaluation Process

Richard W. Olshavsky, Richard A. Spreng

Journal:

Journal of Product Innovation Management

Year:

1996

File:

PDF, 1.58 MB

1996

21

Service quality and satisfaction in business‐to‐business services

Spreng, Richard A., Hui Shi, Linda, Page, Thomas J.

Journal:

Journal of Business & Industrial Marketing

Year:

2009

Language:

english

File:

PDF, 175 KB

english, 2009

22

Managing Information in Ministry Organizations

Spreng, Richard A., Knipp, Ken

Journal:

Journal of Ministry Marketing & Management

Year:

1997

Language:

english

File:

PDF, 443 KB

english, 1997

23

A cross‐cultural assessment of the satisfaction formation process

Spreng, Richard A., Chiou, Jyh‐shen

Journal:

European Journal of Marketing

Year:

2002

Language:

english

File:

PDF, 324 KB

english, 2002

24

How Does Motivation Moderate the Impact of Central and Peripheral Processing on Brand Attitudes and Intentions?

Mackenzie, Scott B., Spreng, Richard A.

Journal:

Journal of Consumer Research

Year:

1992

Language:

english

File:

PDF, 1022 KB

english, 1992

25

DEVELOPMENT OF A PUMP-OXYGENATOR TO REPLACE THE HEART AND LUNGS; AN APPARATUS APPLICABLE TO HUMAN PATIENTS, AND APPLICATION TO ONE CASE*

Dennis, Clarence, Spreng, Dwight S., Nelson, George E., Karlson, Karl E., Nelson, Russell M., Thomas, John V., Eder, Walter Phillip, Varco, Richard L.

Journal:

Annals of Surgery

Year:

1951

File:

PDF, 4.53 MB

1951

26

DEVELOPMENT OF A PUMP-OXYGENATOR TO REPLACE THE HEART AND LUNGS; AN APPARATUS APPLICABLE TO HUMAN PATIENTS, AND APPLICATION TO ONE CASE*

Dennis, Clarence, Spreng, Dwight S., Nelson, George E., Karlson, Karl E., Nelson, Russell M., Thomas, John V., Eder, Walter Phillip, Varco, Richard L.

Journal:

Annals of Surgery

Year:

1951

File:

PDF, 4.53 MB

1951

27

Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation

Hughes, Douglas E., Richards, Keith A., Calantone, Roger, Baldus, Brian, Spreng, Richard A.

Journal:

Journal of Retailing

Year:

2019

Language:

english

File:

PDF, 1.10 MB

english, 2019

28

Book Review: International Consumer Behavior: Its Impact on Marketing Strategy Development

Spreng, Richard A.

Journal:

Journal of International Marketing

Year:

1995

Language:

english

File:

PDF, 477 KB

english, 1995

29

Consumer arrogance and word-of-mouth

Ruvio, Ayalla, Bagozzi, Richard P., Hult, G. Tomas M., Spreng, Richard

Journal:

Journal of the Academy of Marketing Science

Year:

2020

File:

PDF, 586 KB

2020